Privacy Policy

1. Overview

This Privacy Policy sets out how Hotshots Sports Bar Ltd collects, uses, and protects any information that you give us when you use this website or visit our venue. We are committed to ensuring that your privacy is protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What We Collect

We may collect the following information:

• Identity Data: Name, title, and date of birth.
• Contact Data: Email address, telephone number, and residential address.
• Booking Data: Information regarding pool, darts, and poker bookings, including dates, times, and specific table/lane preferences.
• Transaction Data: Details about payments for bookings and services, and orders made via our table-service application.
• Usage Data: Information about how you use our website, products, and services.

3. Legal Basis for Processing

Under the GDPR, we rely on the following lawful bases for processing your personal data:

• Contractual Necessity: To fulfill our agreement with you (e.g., managing your booking).
• Consent: Where you have provided clear consent (e.g., signing up for marketing updates).
• Legal Obligation: To comply with UK laws (e.g., age verification for alcohol and gambling).
• Legitimate Interests: For the effective operation of our business and venue security (e.g. CCTV operation).

4. How We Use Information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• Managing and verifying your bookings and tournament entries (Poker/Darts).
• Processing your food and drink orders effectively.
• We may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, booking data is kept for a period of up to 3 years from the date of the visit.

6. Your Data Rights

Under data protection law, you have rights including:

• Your right of access: You have the right to ask us for copies of your personal information.
• Your right to rectification: You have the right to ask us to rectify information you think is inaccurate.
• Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing: You have the right to ask us to restrict the processing of your information.
• Your right to data portability: You have the right to ask that we transfer the information you gave us to another organisation.

7. Third Parties

We do not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use third-party service providers (such as payment processors or booking systems) to process data on our behalf, ensuring they comply with strict data protection standards.